Legal

Subscriptions and payments

In force from 13 October 2026 · Pro Cykling ApS

This page is part of Velograph's terms of service. It applies to every paid plan and add-on sold by Pro Cykling ApS (CVR 44977389).

1. What we sell

Velograph is software used online: training analytics, planning and bike-fit tools for riders, bike fitters and teams. Nothing physical is delivered. A plan is available as soon as the first payment is confirmed, usually within a minute, in the workspace it was bought for.

Prices are in euros. Rider plans, and credits bought in a rider's own workspace, are sold to consumers, and their price includes VAT. Studio, Team, Extra AI and credits bought by a studio or team are sold to businesses, clubs and teams, and are shown excluding VAT, which is added. The total, including seats, add-ons and VAT, is always shown before you confirm. Your bank may charge a fee if your card is in another currency.

VAT

VAT follows the billing details you give under Settings, Plan, which you must give before buying, and which your invoices show:

• In Denmark: 25% Danish VAT.
• A business elsewhere in the EU with a VAT number that the EU's VIES service confirms: no VAT is added (reverse charge), and you account for VAT in your own country. Without a confirmed number, VAT is charged as for a consumer.
• A consumer elsewhere in the EU: VAT is included as Velograph is required to charge it: Danish VAT, or your own country's VAT once Velograph is registered for the EU's One-Stop Shop. The price you pay is the same either way.
• Outside the EU: no EU VAT is added. Velograph does not yet sell to consumers in the United Kingdom; UK businesses can buy.

If your billing details change, a subscription moves to the VAT that applies from then on, settled for the rest of the month like any other change.

2. How you pay

Payments are handled by Stripe (Stripe Payments Europe, Limited, in Ireland), our payment service provider. You enter your card on Stripe's secure payment page; Velograph never sees or stores your full card number. Stripe processes and stores card details to the payment card industry's security standard (PCI DSS), and payments are authenticated with your card issuer's security check (3-D Secure) where your bank requires it. We accept Visa and Mastercard, and any other cards or ways to pay shown on the payment page.

3. Your card on file and recurring payments

When you choose a paid plan, you agree, by ticking the box shown before payment, that:

• Stripe stores your card as a payment method for your workspace's subscription;
• the first payment is taken when the subscription starts, for the first month: straight away, or, if you choose a plan during a trial or other free period, on the day that period ends, which is shown before you confirm;
• after that, your card is charged automatically every month, on the same day of the month, in advance, with the monthly amount shown when you confirmed, until you cancel;
• changes you make yourself - another plan, more or fewer seats, Extra AI - change the amount from then on, and are settled as described in section 4;
• buying AI credits is a separate payment, made once when you buy them (section 5); it is never added to the monthly charge.

We keep a record of what you agreed to: the plan, the amount, how often, and when. We use the stored card only for this subscription and the changes you make to it. If we ever want to raise the price of your plan, we tell you at least 30 days before; you can cancel before the new price applies.

You get a receipt by email after each payment. If your card expires or is replaced, update it under Settings, Plan, Payment details. Where your card issuer supports it, Stripe may receive the new card details from the card network so that payments continue without interruption.

4. Changing your plan

• More, or a bigger plan: moving to a higher plan, adding seats or adding Extra AI takes effect straight away. You pay the difference for the rest of the current month, then the new amount each month.
• Less, or a smaller plan: fewer seats, fewer Extra AI packs or a lower plan also take effect straight away. The unused part of the month is credited and taken off your next payment.
• Seats should match how many riders or practitioners you have. If you have more than you pay for, nothing is blocked; we will ask you to add seats so the price matches.

5. AI credit packs

• A credit pack is paid once, by card, on Stripe's payment page. Your card is not stored for it and nothing more is charged.
• The credits are in the workspace as soon as Stripe confirms the payment, usually within a minute, and can be used for 12 months from then. What is not used by then expires.
• Credits are used after the month's included credits, those that expire soonest first. How many a request uses is explained in the terms of service, section 4.
• Credits have no cash value. Unused credits are refunded only as described in sections 8 and 9.

6. If a payment fails

If a monthly payment does not go through, we tell you by email and Stripe tries again over the following days. If it still has not been paid after 14 days, the workspace becomes read-only until the payment is made or another plan is chosen. Nothing is deleted.

7. Cancelling

You can cancel a subscription at any time under Settings, Plan, Cancel subscription, or by writing to hello@velograph.ai. After cancelling, your card is not charged again. The plan stays active to the end of the month already paid, and the workspace then moves to the free features (read-only for teams and studios). We do not refund the remainder of a month already paid, except as described in sections 8 and 9. Credits you bought stay usable for their 12 months.

A plan chosen during a free period that has not started yet can be cancelled the same way. It then ends straight away, your card is not charged, and the free period runs to its end as before.

8. Right of withdrawal for consumers (Rider Plus and AI credits)

If you are a consumer, you have the right to withdraw from a Rider Plus subscription within 14 days of the day you chose it, and from a purchase of AI credits within 14 days of paying for it, without giving a reason.

• If the subscription starts during those 14 days, as you ask it to when you choose it, you pay only for the days until you withdraw. We refund the rest. If it has not started yet, nothing is charged.
• Because you ask for bought credits to be available straight away, we refund what you paid for the credits you have not used when you withdraw, and the rest of that purchase ends.
• To withdraw, tell us clearly within the 14 days, for example by email to hello@velograph.ai. You may use the form below, but you do not have to.
• We refund you without undue delay and no later than 14 days after we receive your withdrawal, to the card you paid with, free of charge.

Teams, clubs, studios and other businesses do not have a right of withdrawal, because it applies to consumers only.

9. Refunds

• A payment taken in error, or twice, is refunded in full.
• When we refund a credit purchase, in part or in full, the same share of its credits is taken back from what is left of it.
• If we cannot provide a central feature of your plan for a significant part of a month because of a fault on our side, write to us and we will refund or credit a fair part of that month.
• Refunds go back to the card that was charged, normally within 14 days. How soon they appear depends on your bank.

10. Trials, free periods and sponsored workspaces

A trial, the launch offer and a free period from an invitation need no card and are never charged (see the terms of service, section 4). When one ends, a team's or studio's workspace becomes read-only until you choose a plan, and a rider's own space carries on as the free Rider plan. If you choose a plan during a free period, your card is stored when you choose it and first charged on the day the free period ends. Free AI credits that come with an offer are a gift: they are not paid for, are never refunded, and how many we give may change.

A workspace provided under a sponsorship or a separate written agreement is not charged under these terms; that agreement applies instead.

11. Buying in the iPhone app

In Velograph's iPhone app, Rider Plus and AI credit packs are bought through Apple's In-App Purchase, with the Apple ID on the phone. Apple is the seller of those purchases: Apple charges you, at the price the App Store shows in your country's currency, accounts for the VAT, and sends the receipt. Apple's own terms for the App Store apply to the payment, and sections 2, 3, 6, 8 and 9 of this page do not; everything else does, and what you buy works the same in the app and on the web.

• Rider Plus bought in the app renews every month through the App Store until you turn renewal off. Manage or cancel it in your Apple ID's subscriptions (on an iPhone: Settings, your name, Subscriptions); it runs to the end of the month already paid.
• A subscription bought in the app pays for the space it was bought for. It cannot be changed or cancelled under Settings, Plan on the web, and the web takes no card for a space Apple already charges.
• Credits bought in the app are in the workspace as soon as Apple confirms the payment, for 12 months, as in section 5.
• Refunds for purchases made in the app, including under the right of withdrawal, are given by Apple: ask at reportaproblem.apple.com. When Apple refunds credits, what is left of them is taken back; when it refunds Rider Plus, the plan ends.

12. Questions and disputes about a payment

If a charge looks wrong, write to hello@velograph.ai and we will look into it straight away; this is usually quicker than disputing the charge with your bank. You keep every right your bank and card scheme give you.