Legal

Terms of service

In force from 13 October 2026 · Pro Cykling ApS

1. Who we are and what these terms cover

Velograph is provided by Pro Cykling ApS, company registration (CVR) number 44977389, Elmehaven 6, 8520 Lystrup, Denmark ("Velograph", "we", "us"). You can reach us at hello@velograph.ai or +45 60 86 00 00.

These terms apply to the Velograph website and app, and to every account and workspace in it. Together with Subscriptions and payments and our privacy policy, they are the whole agreement between you and us. If you use Velograph for a club, team, studio or company, you accept them on its behalf and confirm you may do so. Where these terms say "consumer", they mean a person using Velograph outside their trade or profession, such as a rider on Rider or Rider Plus.

2. Your account

• You need an account to use Velograph. Give us your real name and an email address you can read, and keep your password to yourself.
• You must be at least 13 years old. Riders under 18 need the agreement of a parent or guardian. A team or club that adds riders under 18 is responsible for having that agreement.
• You are responsible for what happens under your account. Tell us straight away at hello@velograph.ai if you think someone else has used it.

3. Workspaces, roles and who sees what

Velograph is organised in workspaces: a team or club, a bike-fitting studio, or a rider on their own. The person who creates a workspace owns it and decides who joins and with which role: manager, coach, bike fitter, mechanic, physio or rider. Each role sees only what it needs; for example, staff see a rider's training only in the workspaces the rider belongs to, and rides that a platform lets only the athlete see stay with the athlete.

A rider's bikes and fits form their Velograph Passport (the Passport). It belongs to the rider, follows them from team to team and fitter to fitter, and the rider decides which workspaces may see it. Leaving a team or studio does not delete a rider's Passport.

4. Plans, free periods and AI

The plans, their prices and what they include are on the pricing page and in each workspace under Settings, Plan. In short: Rider is free; Rider Plus, Studio and Team are paid monthly. Studio is priced per practitioner (fitter, coach or physio) and Team per rider on the squad ("seats").

Free periods and offers

• From time to time we give free access for a period: a 30-day trial for a new team or studio, a launch offer for everyone who signs up while it runs, or an invitation from one of our evangelists. What a free period includes and how long it lasts is shown when you sign up or accept the invitation, and in each workspace under Settings, Plan. It counts from the day you signed up or accepted the invitation.
• We will not shorten a free period you already have. We may change or end an offer at any time for people who have not yet signed up for it or accepted it.
• A free period needs no card and is never charged. When it ends, a rider's own space carries on as the free Rider plan, and a team or studio becomes read-only until someone chooses a plan; nothing is deleted. You can choose a plan before it ends: the plan then starts, and the first payment is taken, on the day the free period ends.
• Some offers include AI credits each month ("free credits"). Free credits are a gift, not something you pay for: we may change how many we give each month, including during the offer's period, or stop giving them, at any time and without notice. Free credits already given stay usable until they lapse at the end of the month they were given for. They have no cash value and are never refunded. The launch offer includes no AI credits; you can buy them as described below.

AI credits

• Velograph's own AI is paid for with AI credits. A request uses as many credits as it costs us at the AI provider's prices, rounded up: one credit is one US cent of that cost, and an answer uses at least one. A question usually takes a few credits; a drafted training block a few dozen.
• Paid plans include credits each month: a fixed number for Rider Plus, and for Studio and Team a number per seat, shared by the whole workspace. The current numbers are shown under Settings, Plan. Included credits renew on the first day of each calendar month; unused ones do not carry over.
• On any plan, the free one included, you can buy packs of credits, paid once. Bought credits can be used for 12 months from the day they are paid for, after the month's included credits, those that expire soonest first. They are shared by the whole workspace they were bought for and cannot be moved to another.
• A request is only started when about enough credits are left for it. If it uses more than was left, the difference is taken from the next credits the workspace gets. A request that fails uses no credits.
• A Studio or Team workspace can also add Extra AI packs of 400 credits a month each, at the price shown when they are added.
• Credits have no cash value and are refunded only as described in Subscriptions and payments.
• To keep the service fair for everyone, we may limit use that is far beyond normal coaching, such as automated or bulk requests.

Your own AI key

On any plan, including the free one, a workspace or rider can add their own key from Anthropic (Claude) or OpenAI. Requests then run on that key without a Velograph limit and use no credits, and the AI provider bills the key's owner under its own terms; Velograph does not charge for them. You are responsible for your key, its spending limits and your agreement with the provider. We store keys encrypted, use them only for requests made in Velograph by people you allow, and never show them to anyone after they are saved.

5. Paying

How subscriptions are paid - card storage with our payment provider Stripe, monthly charges, changes, failed payments, cancellation, the 14-day right of withdrawal for consumers, and refunds - is set out in Subscriptions and payments, which is part of these terms.

6. Your data and content

• What you and your team put into Velograph, or connect to it, remains yours (or the rider's). You give us permission to store, process, copy and show it only as needed to run Velograph for you and the people you share it with.
• We do not sell your data or use it for advertising. When you use an AI feature, the AI provider processes what is needed to answer and, under its commercial terms, does not use it for training.
• Velograph uses a rider's data to build its own models only if the rider agrees, separately, in Velograph; never for riders under 18, never rides from Strava, and never what is recorded in a team or studio that keeps its data out. See the privacy policy.
• You confirm that you may put into Velograph what you put in, including other people's data. Teams are responsible for informing their riders and having any consent the law requires.
• How we handle personal data, including health-related data such as heart rate, sleep and illness, is described in our privacy policy.

7. AI features

• The AI explains rides, answers questions in Ask Velograph and drafts training, race plans and debriefs from the data in Velograph. It can be wrong, incomplete or out of date. Check what it says against the data before acting on it.
• Nothing the AI writes is medical, nutritional or psychological advice. For pain, illness, injury or concerns about a rider's health, see a doctor or other qualified professional.
• Training drafts from the AI stay drafts until a coach has reviewed and published them.
• A conversation in Ask Velograph is private to the person who started it, unless they choose to share it with the rider's coaches and team staff, or with staff only. A shared conversation uses only data everyone who can read it may see. Velograph support never reads conversations.

8. Training, racing and your health

Cycling and training carry a risk of injury. Velograph gives information and tools; it does not replace the judgement of the rider, their coach and their doctor. Decide on training and racing yourselves, take extra care with young riders, and follow medical advice where your health is concerned.

9. Fair use

You must not:

• break the law, or put in data you are not allowed to use;
• try to see data you have not been given access to, or get round the roles and sharing settings;
• copy, scrape or resell Velograph, or reverse engineer it except where the law allows;
• overload, attack or disrupt Velograph, or use it to send spam;
• try to make the AI reveal other people's data, ignore its rules, or produce harmful content.

10. Connected platforms

You can connect intervals.icu, Strava and Garmin, among others. Those services are run by others under their own terms, and what we may show from them follows those terms; for example, the details of activities that come only from Strava are shown only to the athlete, and those activities are never used by the AI features. If a platform changes or stops its service, the data it delivers to Velograph may change or stop too.

Data from Garmin Connect is provided by Garmin as it is, without any promise from Garmin that it is complete, accurate or available, and Garmin is not liable to you for anything arising from your use of it through Velograph. Velograph's AI reads your Garmin rides only if you allow it, and Garmin rides are never passed on to AI apps outside Velograph.

11. Availability and changes to Velograph

We work to keep Velograph available, secure and backed up, but cannot promise it will never be interrupted, for example for maintenance or because a provider we rely on fails. We develop Velograph continuously. We may change or remove features, but we will not remove a central feature of a paid plan during a paid period without telling you in advance and offering a fair solution, such as a refund for the rest of the period.

12. Ending the agreement

• You can stop using Velograph at any time. Paid subscriptions are cancelled under Settings, Plan, as described in Subscriptions and payments. To delete your account, choose Delete my account under Your profile, in the app or on velograph.ai (how it works): it is deleted 30 days later, and until then you can keep it by signing in. What the law requires us to keep is kept.
• We may suspend or close an account or workspace that seriously or repeatedly breaks these terms, or that does not pay. Where reasonable we warn you first and give you time to put it right.
• When a trial, free period or subscription ends without a new plan, a team's or studio's workspace becomes read-only and a rider's own space becomes the free Rider plan: nothing is deleted, and riders keep their Passports.
• You can ask for a copy of your data at any time, in a machine-readable form.

13. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or a consumer's mandatory rights. Otherwise:

• We are not liable for indirect or consequential loss, such as lost profit, lost results or lost data that could have been avoided by keeping a copy.
• We are not liable for decisions made on the strength of AI output or analysis, or for the services of connected platforms and AI providers.
• For workspaces used in a trade or profession, our total liability in any 12 months is limited to what the workspace paid us in those 12 months.

14. Changes to these terms

We may update these terms, for example when we add features or the law changes. For changes that matter to you, we tell you by email or in Velograph at least 30 days before they take effect. If you do not agree, you can cancel before then and are not bound by the change. The version in force and its date are shown at the top of this page. Changing how many free credits we give (section 4) is not a change to these terms.

15. Law and disputes

These terms are governed by Danish law, and disputes are settled by the courts of Denmark. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and may also take a dispute to the courts there.

If something goes wrong, write to us at hello@velograph.ai first; we aim to answer within five working days. Consumers who cannot agree with us can complain to Nævnenes Hus, the Danish consumer complaints board (naevneneshus.dk).